Consumer revolt on the rise

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First it was Bank of America’s proposed $5 fee. Then Verizon dropped a proposed new fee after facing the wrath of outraged customers.

Consumer experts said the backlash against companies hitting customers with new charges or reduced services is growing more common thank to social media.

KFWB’s Maggie McKay spoke with Doug Heller, executive director of Consumer Watchdog:

Listen to more of L.A.’s Afternoon News.

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