(AP) – The computer network at the California Department of Motor Vehicles went down Tuesday morning, triggering delays as clerks at field offices throughout the state processed driver’s licenses and registrations by hand.
DMV spokeswoman Jan Mendoza said some appointments might be rescheduled as staff works around the computer problem. The DMV’s website was up and people were being encouraged to use the website as an alternative. The department issues nearly 24 million driver’s licenses and 31.7 million vehicle registrations.
Adam Dondro, spokesman for the state technology agency, likened the problem to when a home or office experiences Internet connection problems and routers have to be reset.
He said state workers have been trying to identify the router that broke down, which disconnected DMV’s computers from its network. He said the state is trying to resolve the problems as fast as possible.
“We haven’t been able to isolate it,” Dondro said. “It’s somewhere between one of (the DMV) routers and either our technology router or a Verizon router. We’ve been kind of peeling the onion to try to figure out where it is and haven’t been able to nail it down yet.”
Dondro said there was a separate technology issue impacting other state agencies. A circuit reconfiguration early Tuesday morning took down other state networks, including the Department of Consumer Affairs, he said. It’s not clear how many other state agencies are being affected by the disconnection.
Dondro said the state is working with AT&T to address that problem.
DMV spokesperson Jessica Gonzalez explained what went wrong: