Comcast

Penny and Phil Sound Bite

Don Lemon: You have to be stern when it comes to customer service

Who doesn’t have a cable-provider horror story? But yesterday, we told you about one that has to be the all-time winner. A Comcast service rep kept a customer on the phone for nearly 10 minutes, trying […]

07/17/2014

Comcast logo on a company vehicle. (AP Photo/Gene J. Puskar, File)

Recording of bad Comcast customer service rep goes viral (Listen)

A customer service representative exhibited the worst behavior of his job description in this call. Comcast agreed that one of its representatives went too far trying to convince an account-holder to stay and apologized to […]

07/16/2014

FILE - In this Thursday, Dec. 12, 2013, file photo, Federal Communications Commission (FCC) Chairman Tom Wheeler testifies during a hearing on Capitol Hill in Washington, before the House Energy and Commerce Committee. The Federal Communications Commission is setting out to unravel the mystery behind the Internet traffic jams bogging down the delivery of Netflix videos and other online content. The inquiry announced Friday, June 13, 2014, by Wheeler will dissect the routes that video and other data travel to reach Internet service providers such as Comcast and Verizon. (AP Photo/Susan Walsh, File)

FCC examining reasons for Internet traffic jams

SAN FRANCISCO (AP) — The Federal Communications Commission is setting out to unravel the mystery behind the Internet traffic jams bogging down the delivery of Netflix videos and other online content. The inquiry announced Friday […]

06/13/2014

The Comcast logo is displayed on a TV set.  (AP Photo/Elise Amendola, File)

Netflix’s Comcast deal improves quality of video

SAN FRANCISCO (AP) — Netflix’s videos are streaming through Comcast’s Internet service at their highest speeds in 17 months, thanks to a recent deal requiring Netflix to pay Comcast for a more direct connection to […]

04/14/2014

The Comcast logo is displayed on a TV set.  (AP Photo/Elise Amendola, File)

6 points that help clarify the Netflix-Comcast deal

SAN FRANCISCO (AP) — After years of bickering, Netflix and Comcast are finally working together to provide their subscribers with a more enjoyable experience when they’re watching movies and old television shows over high-speed Internet […]

02/24/2014

A silhouetted coaxial cable with the Comcast Corp. logo in the background. (AP Photo/Matt Rourke, file)

Comcast-TWC merger worries consumers

LOS ANGELES (AP) — Cable subscribers don’t give Comcast and Time Warner Cable good grades when it comes to customer satisfaction. So after Comcast announced its $45 billion purchase of Time Warner Cable Thursday, it […]

02/14/2014

A silhouetted coaxial cable with the Comcast Corp. logo in the background. (AP Photo/Matt Rourke, file)

Comcast strikes deal to buy Time Warner Cable

LOS ANGELES (AP) — With a single behemoth purchase, Comcast is creating a dominant force in American entertainment and presenting federal regulators with an equally outsized quandary: How should they handle a conglomerate that promises […]

02/13/2014

Money-101-Sound-Bite

Consumer activist reacts to Comcast Time Warner Cable mega deal

Harvey Rosenfield, the founder of ConsumerWatchDog.org, joined Money 101 guest host Ron Kilgore to discuss the merger of Comcast and Time Warner Cable, and what he thinks it means for consumers:

02/13/2014

Comcast logo on a company vehicle. (AP Photo/Gene J. Puskar, File)

Comcast to buy Time Warner Cable for $45 billion

LOS ANGELES (AP) — Comcast Corp. will buy Time Warner Cable Inc. for about $45.2 billion in a deal that would combine the nation’s top two cable TV companies and create a dominant force in […]

02/13/2014

(AP Photo)

TWC adds live local TV to ‘TV Everywhere’ in SoCal

LOS ANGELES (AP) — Time Warner Cable Inc. said Friday that it has made live local TV station signals available on its TWC TV app in Los Angeles and San Diego, taking one further step […]

12/13/2013

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