Customer service

Penny and Phil Sound Bite

Don Lemon: You have to be stern when it comes to customer service

Who doesn’t have a cable-provider horror story? But yesterday, we told you about one that has to be the all-time winner. A Comcast service rep kept a customer on the phone for nearly 10 minutes, trying […]


Comcast logo on a company vehicle. (AP Photo/Gene J. Puskar, File)

Recording of bad Comcast customer service rep goes viral (Listen)

A customer service representative exhibited the worst behavior of his job description in this call. Comcast agreed that one of its representatives went too far trying to convince an account-holder to stay and apologized to […]


Los Angeles Department of Water and Power  (AP Photo)

LA city council investigates DWP billing snafu

LOS ANGELES (CNS) – Several Los Angeles City Council members today sought answers as to why thousands of Department of Water and Power customers received inaccurate utility bills following a $59 million overhaul to the […]



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