Dean Headley

(AP Photo)

Report: Virgin America best US airline in 2012

WASHINGTON (AP) — Virgin America did the best job for its customers among leading U.S. airlines last year, a report said Monday, as carriers overall had their second best performance in the more than the two decades since researchers began measuring quality of service.

04/08/2013

Lufthansa economy seats

Airline passenger complaints surged in 2012

WASHINGTON (AP) — Airline passengers are getting grumpier, and it’s little wonder.

04/07/2013

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